Your privacy matters to rbaj. This Privacy Policy explains exactly what personal data we collect when you use rbaj, why we collect it, how we use it, and what rights you have over your own information. We keep it straightforward — no legal jargon that hides what's actually happening.
Six core principles that guide how rbaj handles your personal information
rbaj only collects the personal data that is genuinely necessary to operate your account, process your transactions, and comply with legal obligations. We do not collect data for the sake of it. If we don't need it to serve you, we don't ask for it.
All data transmitted between your device and rbaj is encrypted using industry-standard TLS protocols. Your payment details, account credentials, and personal information are protected in transit and at rest. rbaj does not store full payment card numbers or mobile banking PINs.
rbaj does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used to operate your rbaj account and for no other commercial purpose. We are not in the business of monetising player data.
You have the right to access, correct, and request deletion of your personal data held by rbaj. You can also object to certain types of processing and request that we restrict how we use your data. These rights can be exercised by contacting the rbaj support team at any time.
rbaj does not keep your data indefinitely. We retain personal data only for as long as is necessary for the purpose it was collected, or as required by law. When data is no longer needed, it is securely deleted or anonymised so it can no longer be linked back to you.
rbaj operates under a valid gaming licence and complies with applicable data protection regulations. Our data handling practices are reviewed regularly to ensure they remain compliant with current legal requirements. We take our obligations to players and regulators seriously.
rbaj is committed to protecting the privacy of every player who uses our platform. This Privacy Policy sets out how rbaj collects, uses, stores, and shares your personal data when you register for an account, make a deposit, place a bet, or interact with any part of the rbaj platform.
When we say "personal data" in this policy, we mean any information that can identify you as an individual — directly or indirectly. This includes your name, phone number, email address, payment details, device information, and your activity on the rbaj platform.
rbaj acts as the data controller for the personal data we collect from you. This means we are responsible for deciding how and why your data is processed. We take that responsibility seriously and have put in place appropriate technical and organisational measures to protect your information.
This policy applies to all users of rbaj, including registered players, visitors to the rbaj website, and anyone who contacts our support team. Please read it carefully before using rbaj. If you do not agree with how we handle personal data, you should not use the platform.
rbaj collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with our website or app, and from third parties where necessary for verification or payment processing.
The categories of personal data rbaj collects include:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Mobile number, email address | Registration form, account settings |
| Financial Data | bKash / Nagad / Rocket account number, transaction history | Deposit and withdrawal requests |
| Technical Data | IP address, device type, browser, operating system | Automatically via cookies and server logs |
| Usage Data | Pages visited, games played, bets placed, session duration | Automatically via platform analytics |
| Communications Data | Support chat transcripts, emails sent to rbaj | When you contact our support team |
rbaj does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations. Where we do collect sensitive data for responsible gaming purposes, we handle it with additional care and only use it for that specific purpose.
rbaj uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which rbaj processes your personal data are:
rbaj will not use your personal data for any purpose that is not listed above without first obtaining your consent or establishing another lawful basis for the processing.
rbaj processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
Where rbaj relies on legitimate interests as the legal basis for processing, we carry out a balancing test to ensure that our interests do not override your fundamental rights and freedoms. If you would like more information about any specific balancing test, please contact us.
rbaj does not sell your personal data to any third party. We share your data only where it is necessary to operate the rbaj platform, comply with legal obligations, or protect the safety and security of our players. The categories of third parties with whom rbaj may share your data are:
All third parties who process personal data on behalf of rbaj are required to handle that data in accordance with applicable data protection law and rbaj's data processing standards. rbaj does not permit third-party service providers to use your data for their own purposes.
rbaj uses cookies and similar tracking technologies on our website and mobile application. Cookies are small text files stored on your device that help rbaj recognise you, remember your preferences, and understand how you use the platform.
The types of cookies rbaj uses include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the rbaj platform. rbaj does not use third-party advertising cookies or tracking pixels for external advertising networks.
rbaj takes the security of your personal data seriously. We have implemented a range of technical and organisational security measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
While rbaj takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a role to play in keeping your account secure — use a strong, unique password for your rbaj account and never share your login credentials with anyone.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, rbaj will notify you and the relevant regulatory authority as required by applicable law, without undue delay.
rbaj retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The retention periods rbaj applies to different categories of data are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Legal and regulatory obligation |
| Transaction and financial data | 7 years from transaction date | AML compliance and financial record-keeping |
| Betting and gaming history | Duration of account + 3 years after closure | Dispute resolution and regulatory audit |
| Support communications | 3 years from last interaction | Quality assurance and dispute resolution |
| Technical and usage data | 13 months from collection | Platform analytics and security monitoring |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
When data reaches the end of its retention period, rbaj securely deletes or anonymises it so that it can no longer be associated with you as an individual. Anonymised data may be retained for longer periods for statistical and analytical purposes.
As a player on rbaj, you have a number of rights in relation to your personal data. rbaj is committed to respecting and facilitating these rights. Here is a summary of what you are entitled to:
Request a copy of the personal data rbaj holds about you.
Ask rbaj to correct inaccurate or incomplete personal data.
Request deletion of your personal data where there is no lawful reason to retain it.
Ask rbaj to restrict processing of your data in certain circumstances.
Receive your personal data in a structured, machine-readable format.
Object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, please contact the rbaj support team at [email protected]. rbaj will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request. There is no charge for exercising your rights, though rbaj may charge a reasonable fee for manifestly unfounded or excessive requests.
Please note that some rights are subject to limitations. For example, rbaj may be unable to delete data that we are legally required to retain for AML or regulatory compliance purposes. Where this is the case, we will explain the reason clearly.
rbaj is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use rbaj or provide any personal data to us.
rbaj uses age verification measures at registration to prevent underage access. If rbaj becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account.
If you are a parent or guardian and believe that your child has registered on rbaj or provided personal data to us, please contact our support team at [email protected] immediately. We will investigate and take appropriate action without delay.
rbaj may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, we will notify you directly via email or an in-platform notification.
We encourage you to review this Privacy Policy periodically to stay informed about how rbaj handles your personal data. Your continued use of rbaj after any changes to this policy constitutes your acceptance of the updated version.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way rbaj handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries within 5 business days.
For questions about responsible gaming and how rbaj uses your data to support safer play, please visit our Responsible Gaming page. For the full terms governing your use of rbaj, please read our Terms and Conditions.
Join rbaj Today
rbaj protects your privacy while giving you access to the best online gaming experience in Bangladesh. Register in minutes, deposit via bKash or Nagad, and start playing today.